Paid Tickets Bot 1.0.0

Requirements​

• ShadowBot - This is an Addon for ShadowBot. All configuration is done through the web interface.

Features​

• Ticket Panels - Organize tickets into departments with customizable channels, admin roles, role requirements, SLA tracking, and optional discussion threads
• Ticket Buttons - Create clickable buttons for ticket creation with custom labels, emojis, styles, and channel categories
• Multi-Step Workflows - Guide users through question-based ticket creation with various input types
• Ticket Types - Categorize tickets with custom fields (text, textarea, URL, number, select, checkbox, date, email)
• Status Management - Track ticket progress with customizable statuses
• Ticket Assignment - Claim tickets, manual assignment, assignment history, and auto-assignment
• Ticket Notes - Add internal notes and comments (regular, internal staff-only, or system messages)
• Transcripts - Generate and save ticket history when closing with Discord messages and attachments

Name Placeholders​

| Placeholder | Value |
|-------------|-------|
| {username} | User's username |
| {ticket_id} | Ticket ID |

Workflow Input Types​

• Text Short/Long - Modal text inputs
• Button Single - Single choice buttons
• Select Single/Multiple - Dropdown selections

Workflows support validation, custom placeholders, and 30-minute session timeout.

Status Management​

| Status | Description |
|--------|-------------|
| Open | Awaiting response |
| In Progress | Being worked on |
| Waiting on Customer | Awaiting customer reply |
| Waiting on Staff | Awaiting staff reply |
| Resolved | Issue resolved |
| Closed | Ticket closed |
| Cancelled | Ticket cancelled |

Notes​

• This is an Addon for ShadowBot - all configuration is done through the web interface
• Transcripts include Discord messages (up to 100)
• Ticket channels can be auto-deleted after closing
• Attachments are permanently stored locally

Support/Questions​